Technical Support Channels
A One–Hour Response Guarantee
Each help request you submit to us will be responded to within maximum one hour. If for any reason whatsoever your ticket or email needs further assistance from an administrator, we will timely forward it and leave a note to let you know that your matter is being examined. If you take advantage of our Optional Admin Services package, all of the services included there will be completed at a time of your choosing.
A Top–Class Help Desk Service
Our customer support team will be at your disposal round–the–clock if you require help working with the Web Hosting Control Panel or with any of the applications that we preinstall for your convenience on the dedicated server. And if you need help handling the routine administration tasks on your dedicated web hosting server, you can have a glimpse at the Optional Admin Services package, that includes data backup hard disk storage space, OS updates every week, installation and troubleshooting services, server monitoring and rebooting procedures, etcetera.
A User–Friendly Help Section
Every dedicated web hosting plan includes our free–of–charge Web Hosting Control Panel, which offers a circumstantial knowledgebase and a set of how–to video tutorials. Whenever you require help with the Web Hosting Control Panel, just click the Help or Videos buttons located in the top right corner.