Being able to contact your website hosting provider when you have any type of questions or experience any difficulties is really important and how fast they will answer back and take action is often crucial, particularly if your web site is business-oriented, as more downtime often means losing potential clients. The support solutions are a way to identify actual providers from resellers. The second in most cases respond only to emails or support tickets and you'll need to wait for a whole day or even more so as to receive an answer. If your trouble calls for several responses, you'll end up losing several days to get a simple problem fixed. With a legitimate and reputable website hosting supplier, you will be able to contact the support at any time and receive a prompt reply whatever the problem or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Website Hosting
Our website hosting plans
come with 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our website hosting services well before you make a purchase or you're a current customer and you have any kind of question or a issue, you will be able to contact us any time, which includes holidays and weekends. We have many channels to contact us - a couple of phone lines globally for your convenience as well as live chat support for pre-sales, billing and basic questions; email messages as well as support tickets for more complex matters or any matters which need additional time to investigate and handle. In contrast to many other website hosting providers, our trouble tickets feature a warranted max response time of only one hour, which means that no matter what your issue is, it will be resolved timely and you will not waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server
that you pick, you are able to benefit from our 24/7 technical support services even on public holidays. Your sites will be available all of the time and so will we. With a number of contact options, you can pick the best method to get in touch with us and inquire about our services if you do not have an account yet, or get assistance in case you are already among our customers. You can phone us, have a chat with a live representative, send an email or open a ticket from the Help section of the Hepsia hosting Control Panel. The last two options have 1-hour reply time guarantee, even though it hardly ever takes over 20 mins to get assistance whatever the nature of the trouble. Using our customer and technical support services, we are available for you every time you need us, not a couple of days afterwards.
24/7 Customer Support in VPS Servers
Each VPS server
plan that we provide comes with 24/7 customer and technical support, therefore if you encounter any trouble with the pre-installed software on the machine or you have any pre-sales or basic questions, you are able to get in touch with us at any time, even weekends and holidays. For your convenience, we provide different ways of communication - phone support with several local numbers internationally, live chat, email messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech problems because it will be much easier to monitor what is going on. The maximum guaranteed response time for all email messages and tickets is sixty minutes, but it hardly ever takes that long to receive support. When you add the Managed Services upgrade that we offer, our admins can also support you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get prompt support in general, let alone if you manage an entire server, that's why each dedicated server
that we offer features 24/7 support with one-hour response time warranty regardless of the matter. This service is cost-free for any type of issues with the server or the software that was installed by our admins through the setup, so you are able to get in touch with us as many times as you need, even during holidays. You could either open a support ticket from the billing area or you could send an e-mail, and the actual reply time for both rarely surpasses 30 mins as we have administrators available 24x7x365. In case you want general info about our servers or you have some billing question/issue, you may also call one of the local telephone numbers that we have on as many as three different continents or you could take advantage of our live chat service and talk to an agent online. For third-party software support, we offer a Managed Services upgrade, that you are able to add to your server package through the billing Control Panel.