There are a number of ways in which you can contact the hosting company whose services you’re using, but the one that you will always find no matter which company you pick is a ticketing system. This is the easiest method of communication for a number of reasons. If no customer service technician is available at the moment and they are all busy, a phone call may not be replied to, but a ticket will invariably be received. Plus, you can copy ‘n’ paste extensive pieces of info without worrying about typing errors, and if a specific issue requires more time to be sorted out or a number of replies have to be exchanged, all the information will be in the same place, so each party can always see the comments written by the other one. The disadvantage of using tickets to touch base with your hosting provider is that they are typically separate from the web hosting platform, which means that if you need to provide information or to follow guidelines, you’ll need to use no less than 2 separate admin consoles and this number might grow if you wish to manage several domain names. In addition, many hosting providers respond to tickets after hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst awaiting a response.
Integrated Ticketing System in Website Hosting
Our website hosting plans feature an integrated ticketing system, which is an essential part of our custom-developed Hepsia hosting Control Panel. In contrast with other comparable tools, Hepsia enables you to manage everything connected with the hosting service itself in the same place – payments, website files, e-mails, trouble tickets, etc., avoiding the need to sign in and out of different admin interfaces. If you have any technical or pre-sales questions or any problems, you can post a ticket with a couple of clicks of the mouse without needing to sign out of your Control Panel. During the process, you may choose a category and our system will present you with a variety of help articles, which will give you more info and which may help you fix any particular issue even before you actually post a ticket. We guarantee a ticket response time of maximum sixty minutes, even if it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting plans, was designed with one aim in mind – that you should be able to manage everything connected with your semi-dedicated server account from one location and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you have a question or run into a difficulty, you can get in touch with our tech support team members immediately without the need to go to a totally different admin dashboard. You can search through your files or check various account settings while submitting a new ticket or reading the answer to an old one. If you have numerous tickets and you would like to track down a specific one, you can make use of the smart search functionality, which is available in the Help section. We will make sure you get a response in no more than 1 hour regardless of the nature of your enquiry or issue.