When your website hosting provider offers live chat support, you're able to talk with an agent live and learn useful info or get a problem resolved timely. The advantage of using chat compared to calling to talk to a live person is that you will need only a computer with world wide web access, therefore you won't pay any rates in the event that you are in a different country or state. In addition, it is simpler to copy and paste data for instance domain names, usernames or error messages i.e. details which are sometimes hard to give to the other side over the phone. The live chat is also a faster option to contact the hosting service provider's support crew in comparison to using a ticketing system. What's more, in case some problem needs more time to be resolved, you'll be able to do something different while you wait for guidance on the live chat, so that you will not waste time - something that is impossible when you're on the telephone.