If you’ve ever got any inquiries connected to your hosting package or if you experience a problem with your sites, you’ll have to contact the web hosting provider’s technical support team. It may not matter how promptly they will reply when you have a general query, but a problem like a messed up script update, for instance, may lead to your site becoming damaged or unreachable on the web. And the longer you have to wait for the support team to lend a helping hand, the longer the site will be down. If you offer goods or services online, any outage will influence your website undesirably and you may lose existing or prospective customers. Lots of web hosting providers, mainly resellers, respond to tickets and emails within twenty four hours, but in the digital epoch this is far too long, as visitors will scarcely ever come back to a site that isn’t working correctly over lengthy intervals.
One-Hour Response Guarantee in Website Hosting
With a website hosting
from us, you can just forget about waiting around for hours and hours, or even all day, to receive an answer to a tech support ticket or an email. Regardless of when you contact us, we will get back to you within maximum sixty minutes with any technical and sales queries that you might have. In fact, our real reaction time scarcely ever exceeds 20-30 minutes. Since we are available to you 24 hours a day, 7 days a week, 365 days a year, you’ll always obtain support in a well-timed manner and we are aware of just how important this is in the electronic world. Shortly after you contact us, we’ll reply to your enquiries. In case you face any technical complication, we’ll deal with it for you, or we will supply you with all the needed information if there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
Our tech support team reps will be at your disposal at all times and they’ll answer any support ticket that you open from our web hosting Control Panel within one hour max. The ticket response time is guaranteed irrespective of whether you have a generic enquiry connected to your semi-dedicated server
or you encounter a problem and for most issues you won’t have to wait even that long. No matter what the essence of the issue is or what time it is, we will be there to lend you a helping hand, as we’re available around the clock to deal with any technical, general or billing issue. If you get in touch with us about anything that is within our capability, we’ll resolve it before we respond, which means that you won’t have to wait for hours or even days while the problem remains. In case there is something that you have to do on your end, we’ll provide you with the needed info – what possible solutions to try out, what steps to take, etc.