Despite the fact that this is not the mainfactor in order to identify a dependable website hosting provider from a bad one or a reseller from an actual supplier, the option to call and speak with a live person is an indicator that you are not using the services of a one-person service provider and that you'll be able to get in touch with somebody if you're looking for support. The phone support for web hosting services may vary from basic to expert, thus the issues that can be resolved with a phone call vary depending on the specific company. Generally, these issues are simpler and feature billing or 1st level tech issues as more difficult problems usually require a support ticket where both you and the administrators can track the proceedings with a particular issue. Still, the option to phone call your supplier can save you a lot of time and efforts for the multitude of small things that may eventually appear at the time you manage your web hosting account.
Phone Support in Website Hosting
All of our website hosting plans come with telephone support 14 hours per day even on public holidays, so that if you do not have an account yet, you'll be able to call us and learn more about our solutions or if we'll meet the system requirements for your web sites. For your benefit, we have local phone lines in the United States, the United Kingdom and Australia, so that you'll be able to contact the telephone number that is nearer to you. If you are an existing customer, we will help you timely with all of the general and billing matters as well as with multiple technical matters so as to save you time and efforts - we are aware of the fact that often it is more convenient to talk with a live person to get things done without delay. Certainly, some matters cannot be managed on the phone, so in such a case you'll be able to employ our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server packages that we offer feature live phone support for fourteen hours a day. In case you're not sure which plan is suitable for your sites, you'd like to learn more about the package's features or you need any other type of info on our solutions, you have the option to call any of the local numbers that we have in the United States, the United Kingdom and Australia and our support representatives will help you. In case you already have an account, you're able to contact us about general and sales issues, although we are often able to assist with numerous technical issues as well. For entirely technical problems you will need to employ our integrated ticketing system where the communication between you and our technical support crew will be in 1 place, which is the best option in case the issue can take extra time to be dealt with or it has to be escalated to our sysadmins.