Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Reply Guarantee

  • Our customer assistance staff is present 24/7/365 to reply to every one of your assistance demands. Each ticket you send out to us shall be resolved within up to 60 mins. If your case demands some help from an administrator, we are going to forward the ticket to the person on duty and will notify you that the problem is being taken care of.

  • Top quality support service

  • Qualified Technical Help And Support Service

  • We deliver 24x7 customer help via a lightning fast ticket solution incorporated into your Control Panel. You can easily write to us whenever you want about any of the packages that come pre–configured on your virtual server, this includes the desired OS, the server management panel and our in–house created Web Hosting Control Panel.

  • Intuitive help center

  • An Intuitive Help Section

  • A comprehensive and regularly updated article base is integrated into our in–house built Web Hosting Control Panel. It provides quick tips on how to conduct all of the standard website management duties. The Help zone includes exhaustive how–to article tutorials and step–by–step video tutorials. You can open the Help section by clicking on the Help or Video buttons in the right part of each Control Panel section.