There are a number of ways in which you can contact the hosting company whose services you’re using, but the one that you will always find no matter which company you pick is a ticketing system. This is the easiest method of communication for a number of reasons. If no customer service technician is available at the moment and they are all busy, a phone call may not be replied to, but a ticket will invariably be received. Plus, you can copy ‘n’ paste extensive pieces of info without worrying about typing errors, and if a specific issue requires more time to be sorted out or a number of replies have to be exchanged, all the information will be in the same place, so each party can always see the comments written by the other one. The disadvantage of using tickets to touch base with your hosting provider is that they are typically separate from the web hosting platform, which means that if you need to provide information or to follow guidelines, you’ll need to use no less than 2 separate admin consoles and this number might grow if you wish to manage several domain names. In addition, many hosting providers respond to tickets after hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst awaiting a response.