When your website hosting provider offers live chat support, you're able to talk with an agent live and learn useful info or get a problem resolved timely. The advantage of using chat compared to calling to talk to a live person is that you will need only a computer with world wide web access, therefore you won't pay any rates in the event that you are in a different country or state. In addition, it is simpler to copy and paste data for instance domain names, usernames or error messages i.e. details which are sometimes hard to give to the other side over the phone. The live chat is also a faster option to contact the hosting service provider's support crew in comparison to using a ticketing system. What's more, in case some problem needs more time to be resolved, you'll be able to do something different while you wait for guidance on the live chat, so that you will not waste time - something that is impossible when you're on the telephone.
Live Chat Support in Website Hosting
As we acknowledge the fact that a great number of situations are often resolved if you speak with a live person, we provide a live chat service for all of our prospective and active customers. The chat is online every single day and our support representatives can assist you with a number of questions and issues. If you are not our customer yet, you're able to learn more about our website hosting plans and the hosting environment in general to make sure that your websites will run efficiently on our servers. If you already have an account and you have some questions or you have any kind of issues with any of our solutions, you'll be able to join us on the live chat and we can provide you with the necessary information or assist you to troubleshoot the problem. You will need to open a trouble ticket for certain issues which require more time or the assistance of a sysadmin, but for a variety of basic troubles you'll get help on the spot.
Live Chat Support in Semi-dedicated Servers
We provide live chat support as a part of our services, which means that whenever you have any questions concerning our semi-dedicated hosting plans, you'll be able to speak with our customer care team at any time regardless if you've already obtained an account or not. In general, the chat service is intended for billing, pre-sales and common questions and problems, still we will help you with various tech questions too. We can help you pick the best package for your sites if you don't have an account yet, we can respond to all the billing questions or concerns you could have or we can help you with setting up your new e-mail address on your personal computer or smart phone - all of this will be done in a timely manner as our live chat service is online all the time, each and every day. Every time you want assistance, you're able to talk to an agent and save a long time.